General Terms
& Conditions

Article 1. Definitions

Noribel: The trade name of the company Noribel BV, located at Kleersnijderslaan 31, 3500 Hasselt, registered under BE 0438.261.836.

Customer: The legal entity (such as an organizer, sports federation, or government agency) entering into a commercial agreement with Noribel for the use of the platform.

Platform: Noribel's cloud-based software solution, including all modules for logistics, digital roadbooks, live-tracking, and event management.

User: Any natural person (e.g., traffic controllers, coordinators, or volunteers) to whom the Customer grants access to the platform via a unique account.

Article 2. Service Provision and License

2.1. Noribel grants the Customer a limited, non-exclusive, and non-transferable right to use the platform for the duration of the agreement. This right is solely intended for the Customer's own business operations and event organization.

2.2. The software is offered on an 'as-is' basis as a 'SaaS' service (Software as a Service). Noribel makes every effort to guarantee high availability and continuity but cannot guarantee 100% uptime or fault-free operation, partly depending on external factors such as internet connections and GPS accuracy.

2.3. Noribel reserves the right to implement updates and changes to the platform to improve functionality or comply with technical standards.

Article 3. Use of the Platform

3.1. The Customer is entirely responsible for the correctness, completeness, and lawfulness of the data entered into the platform (such as route details, roadbooks, and personal data).

3.2. The Customer must handle account data and passwords with care. Any use of the platform via the Customer's accounts falls under the Customer's responsibility.

3.3. It is strictly prohibited to use the platform for actions contrary to the law or to compromise the integrity of the software (such as reverse-engineering or overloading the infrastructure).

Article 4. Liability

4.1. Noribel solely serves as a digital tool to support logistics and safety management. The ultimate, full responsibility for the physical safety of the event, on-site decision-making, and compliance with local permits lies at all times with the Customer (the organizer).

4.2. Noribel is not liable for indirect damages, consequential damages, lost profits, missed savings, or any damage resulting from accidents, material damage, or bodily injury during an event, regardless of the role the software played in the coordination.

4.3. The total cumulative liability of Noribel, on whatever grounds, is limited to a maximum of the amount the Customer paid for the service in the six (6) months prior to the damage-causing event.

Article 5. Payment Terms

5.1. Invoicing takes place according to the rates agreed upon in the offer or service agreement. Payment must be made within 30 days of the invoice date, without the right to deduction or set-off.

5.2. In case of late payment, the Customer is legally in default. Noribel reserves the right to temporarily suspend access to the platform until all outstanding amounts, including any interest, have been paid, without this nullifying the Customer's payment obligation.

Article 6. Intellectual Property

6.1. All intellectual property rights relating to the platform, the source code, the interfaces, and the associated documentation rest exclusively with Noribel or its licensors.

6.2. Data entered by the Customer remains the property of the Customer. However, Noribel acquires a right of use over this data insofar as is necessary for the execution of the services and for anonymized statistical analyses to improve the platform.

Article 7. Data Processing Agreement (DPA)

7.1. Insofar as Noribel processes personal data on behalf of the Customer in the context of the execution of the agreement, Noribel acts as a 'Processor' and the Customer as the 'Data Controller' within the meaning of the General Data Protection Regulation (GDPR).

7.2. The specific conditions regarding this processing are laid down in a separate Data Processing Agreement (DPA), which forms an integral part of these General Terms and Conditions.

Article 8. Duration and Termination

8.1. The agreement is entered into for the duration specified in the offer or service agreement.

8.2. Unless otherwise agreed, the agreement will be tacitly renewed for the same period unless terminated in writing by either party no later than three (3) months before the end of the current period.

Article 9. Force Majeure

9.1. Noribel shall not be liable for any failure to perform its obligations if such failure is the result of an event outside its reasonable control (Force Majeure). This includes, but is not limited to, internet outages, hacking, cyberattacks, natural disasters, strikes, or government actions.

Article 10. Applicable Law and Jurisdiction

10.1. All legal relationships between Noribel and the Customer are exclusively governed by Belgian law.

10.2. In the event of a dispute concerning the conclusion, validity, execution, or termination of the agreement, the courts of the judicial district of Limburg, department Hasselt, shall have exclusive jurisdiction.